Refund & Cancellation Policy

  1. Mode of payment – Payments for the products available on the website may be made in the following ways:
  • UPI, Credit Cards, Debit Cards, Net Banking, Wallets, e-Gift cards, and reward points.
  • Online payments are instant payment options and recommended to ensure faster processing of your order.
  • Cash On Delivery option is available for limited areas only.
  1. All online payments are handled by authorized Payment Gateways considering transaction security measures mandated by RBI and other regulatory authorities. We are not responsible for any breach of information, or inappropriate transactions.
  2. Confirmed orders will be shipped within 1-2 working days. Once shipped, they’ll be delivered to you within 2-5 working days. Estimated delivery time may change due to the customer’s geographical location, shipping destination, product availability and courier partner’s delivery time & location.
  3. In case of one or more defective products in your order, please register a single complaint as the return/replacement will be arranged only once. Such complaint must be raised via email on customercare@paesecosmetics.in strictly within 24 hours of receiving the order along with the order number, and photos and videos to support the return/replacement claim request. No claim will be entertained beyond the specified time limit of 24 hours of receiving the order.
  4. Customers are advised not to accept tampered or damaged shipments.
  5. There may be certain orders that we cannot accept, and therefore, we reserve the right, at our sole discretion, to cancel any order. Some reasons may include errors in pricing, certain issues identified by our fraud avoidance department or any order placed using a technological glitch/loophole, etc. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to ship your order.
  6. Refunds are processed in a maximum of 15 days from the date on which we cancel the order. In case of prepaid orders through Credit Card, Debit Card or Net Banking, the amount will be transferred back to the account from which it was paid. In the case of Cash-on-Delivery order, a refund cheque will be deposited in your bank account in favour of the “Billing Name” used while placing the order or an NEFT transfer will be attempted. Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable. 
  7. For a valid return – 
  • Product, if any, should be in original condition and (Must not be used – that will be supervised by our technical team)
  • Box should be retained and returned – (Original packaging is required and it must not be tempered or not be stored in another package)
  • All products sold on Paese Cosmetics India are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.
  1. Paese Customer Relationship Manager – Khushboo Lilani – 9979279279 – customercare@paesecosmetics.in
  2. At Paese Cosmetics India, we only stock authentic products. All our items are genuine and are sourced directly from the manufacturer or from their authorized distributors. Prior to shipping, we do several levels of rigorous quality checks, hence eliminating any chances of counterfeit products. If you have any concerns about the authenticity of any of the items you have purchased from us or are considering purchasing, please contact us directly by emailing us at customercare@paesecosmetics.in and we shall be happy to address your concerns.
  3. Once the order is placed, we do not accept returns.
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